Delivery & Returns

Delivery

Delivery is free within the UK using DPD.

For international delivery please contact the team for more information.

Delivery Policy

Here at Marie Claire Sport we pride ourselves on excellent customer service.

We know that you don't want to wait days for your order to arrive. That's why we send every order within the UK Mainland by DPD. Which means that, all being well, you should receive your parcel the 3-5 working days after it has been despatched.

What's more, any order that we receive before 3pm on a working day will be despatched on the same day!

However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, Europe and the rest of the world will usually take a little longer to arrive. ( 7-10 working days)

How will my parcel be sent UK mainland?

Marie Claire Sport are offering free delivery in the UK using DPD delivery service.

This normally takes 3 – 5 working days.

How will my parcel be sent Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland?

Marie Claire Sport will use DPD and takes 7- 10 working days.

How will my item(s) be sent to Republic of Ireland.

Marie Claire Sport will use DPD and takes 7- 10 working days.

How will my item(s) be sent Western Europe?

All items will be sent using DPD so that all items are traceable.

Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.

How will my item(s) be sent rest of the World?

Marie Claire Sport use DPD which is a trackable service.

Please note we have made every effort to make our shipping charges as accurate as possible, however occasionally the amount charged may be insufficient to cover the cost. If this is the case you will be given the opportunity to either pay the additional amount or alternatively we can cancel your order and issue a full refund.

Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.

How will I know when my order has been dispatched?

When your order has been dispatched you will receive an e-mail notification advising of this.

Help! I haven't received my parcel, what should I do?

Contact us - we will do anything we can to help.

For deliveries to Europe and the rest of the world, if your item is not collected and is returned to us then we will issue a refund minus the cost of postage to Marie Claire Sport. If not received, these items will not be deemed to be missing until two weeks have passed.

Returns Policy

Unwanted items can be returned for a full refund within 28 days of receipt of order, with proof of purchase.

The items need to be in perfect condition, unused with labels still intact.

Faulty items may be returned at any time. This does not affect your statutory rights.

Refunds will be credited to the original card that was used for purchase. 

How To Return An Item

1. Please complete the returns section on your invoice.

2. Enclose this form with the unwanted items.

3. Take your parcel at the nearest post office. 

4. The returns address is:

Marie Claire Sport
The Old Offices
Urlay Nook Road
Eaglescliffe
Stockton-On-Tees
TS16 0LA

Please note that when sending a return, the parcel is your responsibility until it reaches us. Always retain proof of postage or send via registered post.

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